Gatwick Airport Parking

30th September 2013

Hello all

It's been some time since I have updated everyone on Gatwick Parking events. What with the holidays and a busy summer I have had little time to catch up on all events.

A lot has happened this summer not least the new Surface Access Charges that Gatwick Airport have imposed. All Approved Valet Parking Companies at (Meet and Greet) will have to pay a £6 fee for every Customer they meet or greet on the Terminal Forecourt. All unapproved operators have been pushed into the multi-storey car parks for their meet and greet which are subject to the current parking rates in force.

The general public will still be able to drop off their passengers on the forecourts but pick up is also being pushed into the multi-storey car parks. This applies to all taxis and passenger service vehicles.

Implementation of this scheme was on the 10th July for all Gatwick Meet and Greet Parking Operators. Forecourt transactions seem to have settled in reasonably well although it seems that a number of Valet Parking Operators and Taxis have failed to get the message and continue to abuse the new regulations. Traffic Wardens and Marshalls are doing their very best but it would appear that some of them are unaware of who can use the forecourt and those that can't.

There are mixed reports of the use of the multi-storey car parks with the majority stating that there has been an element of confusion for the Customers in finding the meeting points. Access to the MS car parks have shown an increased volume and this has slowed the pick up and delivery times for those operators using them. The traditional drop off and pick up on the forecourt remains the favourite option for most Customers.

Meet and greet parking at Gatwick is growing fast in popularity as indeed at all other UK Airports. This coincides with a reduction in Customers using Park & Ride operations. It is not co-incidental that some of the well established park and ride operations are investing in or expanding their valet parking sector.

There is no doubt that the Approved Operator Scheme will go a long way to reducing the number of rogue activities within the valet parking industry at Gatwick. This has given a kick to some operators to get their house in order and will no doubt serve to improve the credibility of the industry which in recent years has been somewhat soured by those operators who have less than desirable practices.

If you are going to use a valet parking company at Gatwick then it is wise to use someone you know or you have used before. For new Customers to the world of Gatwick valet parking there are a few golden rules.

• Use a company that has been established for a long time.
• Use a company that has close proximity to Gatwick North and South Terminal.
• Company number and VAT number should be declared on their web site.
• Company should have a landline telephone number that should be in operation during office hours.
• You vehicle is collected by the valet company at the airport but do you know where your car is being taken? All valet parking companies should publish the location of their car park or storage area on their web site.
• Web site photos should portray true facts and images of a valet parking company's operation and not images downloaded from the internet displaying false information.
• Beware false claims on web sites. It is a fact that more than 75% of  web sites offering valet parking services at Gatwick are making false claims of CCTV, barrier Control, perimeter fencing and so on.

Finally, you should know that out of 40+ operators at Gatwick Airport offering meet and greet parking services only 8 received the Approved Operator Status. All others failed to meet the criteria as laid down by Gatwick Airport, Trading Standards, ParkMark and West Sussex County Council.

To find out who the Approved Operators are just go to the Gatwick Airport web site, click on 'Parking' then 'Useful Links' and then 'Approved Operator Scheme'.